Find all you need
for your perfect stay in UK!
Why book with us
- Lowest rates guaranteed, no reservation costs!
- Easy and secure online booking!
- No payments in advanced!
Your hotel reservation will be processed by the system of Europe's leading online hotel providers, BOOKING.com. It's save and secure, definitely the most convenient way to make a valid hotel reservation. If you don't find an answer to your question below we invite you to contact us here.
Hotel Search
Q1: How do I find out which hotels are available for a certain period?
A1: View the search menu on the left of the page, insert the dates of check-in and check-out and select the option "Show only available hotels".
Q2: How can I sort the listing of hotels by price, popularity or class?
A2: All you need to do is view the selection box in the upper left corner of the page.
Q3: How can I search for hotels which offer some particular facilities, such as, for example, a restaurant?
A3: Go to the search task bar on the left and click on "Show advanced options". Then refine your search by selecting specific facilities.
Q4: How can I search for hotels with family rooms?
A4: Again, use the search task bar on the left and the link "Show advanced options", and specify your search using the keyword "family rooms". However, please bear in mind that the family rooms may not be available for the period you would like to stay.
Q5: Will I receive the contact details of the hotel?
A5: Yes, the address is placed on the overview page. You will receive further details in the confirmation letter.
Q6: Can you show me the way to the hotel?
A6: Yes, in the lower part of the hotel's overview page you will find travel details and directions; an extensive map of the surrounding area is placed on the top left.
Room Types
Q7: Are Double and Twin rooms one and the same thing?
A7: No, Double rooms feature one double bed and Twin rooms have two singles.
Q8: In case I am traveling with two small children, is it possible to get two extra beds in the room?
A8: Most hotels can provide one extra bed at a small fee. We advise you to have a close look at the overview page and arrange such details in advance by sending an email to email
Q9: Is it possible to receive an extra bed for a third person in a double room? How much does it cost?
A9: In most cases, yes. If the availability of a certain hotel for a certain period has already been confirmed, you will be able to view a description of the room. If you cannot find information about additional beds, you can always send a query to email
Pricing
Q10: Do the hotels charge per person or per room?
A10: All the prices listed in our website are per room, per night.
Q11: Do you charge reservation fees?
A11: No, our services are free of charge.
Q12: Does the room rate include breakfast?
A12: In some cases. View the room description to find out more.
Q13: Does the room rate include taxes?
A13: In some cases. View the room description to find out more.
Q14: Can I benefit from any special discount (as a senior citizen, an airline employee etc)?
A14: No, because we offer the lowest possible rates and discounts are already included in the price.
Q15: Do you accept discount vouchers, issued by the press, some shops etc?
A15: No, our website does not offer such services.
Credit Cards and Payments
Q16: Why do you require credit card information?
A16: The details about your credit card which we receive from you are sent directly to the hotel you have chosen. This has nothing to do with the cost of your stay, which you will pay when you arrive at the hotel. The information will be used only if you do not cancel your reservation on time, or you do no show up at all ? in most hotels you will be charged for just one night.
Q17: Do I have to pay any deposit?
A17: No, unless it is clearly stated in the overview page of the selected hotel. Please note that some hotels may perform a validity check on your credit card.
Q18: What types of credit cards do you accept?
A18: Generally, most hotels work with MasterCard, Visa and American Express. To make sure your credit card will be accepted, view the "Hotel Policies" section at the bottom of the overview page - "Accepted Credit Cards".
Q19: Is it possible to pay in advance?
A19: Yes, in most cases. Please use the contact details about your hotel, which are included in the confirmation letter, and get in touch with it directly.
Q20: Is it possible to use one card to guarantee the reservation and another one to pay for my visit?
A20: Yes, once you have arrived at the hotel you can use the method of payment of your choice.
Q21: Do I need to own a credit card to make a reservation?
A21: Yes, all hotels require credit card information as a guarantee.
Q22:Can I trust hotels.europe-stay.com about my personal information? Are the transactions secure?
A22: Yes. The "Secure Socket Layer" technology and the firewall are the most sophisticated way of encrypting your credit card data and protecting it against unauthorized access.
Q23: How do I know that I have made a successful reservation?
A23: You will see it on-screen the moment you have completed the four reservation steps. Then you will receive a confirmation email (within minutes), which will give you more details about the chosen hotel.
Reservation Process
Q24: Is it possible to book a room via phone or email?
A24: Yes, if you have a valid credit card and would like to make a booking by phone, please dial UK: +44 - 845 0822 456, US: +1-877 266 5860, International: +44-203 147 3047. To get your discount don't forget to mention your reference ID: Affiliate 321514.
Q25: In case I have booked a room and haven't received a confirmation letter, what should I do?
A25: Please make sure you have inserted the right email address, so that we could get back to you - misspelled addresses are the most common reason for the delay of confirmation letters. If this is not the case with you, do not hesitate to contact us at email
Q26: Is it possible to book several rooms at once?
A26: Yes, you are entitled to book up to 10 rooms; if you wish to book more, email us at email
Q27: Is it possible to book a room just for the day?
A27: No, unfortunately, all hotels charge per room, per night.
Q28: Is there a certain check-in and check-out hour for all hotels?
A28: No, hotels have different requirements about the time of check-in and check-out. To get details, have a look at the "Hotel Policies" box; if you may well arrive late in the evening, we advise you to inform the hotel (whether directly or using the "Remarks" field in the reservation form).
Hotel Policies and Facilities
Q29: How do I know if the hotel offers a car park?
A29: Please view the "Travel Information" section on the overview page, or, if you still haven't found what you are looking for, email us at email
Q30: Can I bring a pet with me at the hotel?
A30: To see if the hotel is pet-friendly, view the search menu, click on "Show advanced options" and specify your search for hotels which allow pets.
Cancellation
Q31: How do I alter or cancel my reservation?
A31: Send us a request for modification or cancellation by clicking on the link in the lower part of your confirmation letter.
